Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Director of Special Projects
Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
Andrea Ridge
Sr. Quality Manager
Jeshtal Sheth
Head ITeS , BPO

News : Call Centre Conning Canadians, Australians Busted

#contactcenterworld, @gurgaonpolice

Gurgaon, India, Oct, 2021 -- The Gurgaon police on Thursday busted a fake call centre operating from a building on Golf Course in sector 69. The police said the call centre used to con Canadians and Australians by forcing them to purchase gift cards after threatening to block their social security numbers.

The police have booked three people, who were allegedly running the call centre, though no arrests were made since no one was found at the premises at the time of a raid.

The police said they received ‘secret information of a call centre that was operating from the tenth and eleventh floors of Spaze Palazo building in sector 69, following which the raid was conducted. The Police found at least 200 computers, several of which had illegal software for calling foreign nationals and a script used to con them.

The police said some of the computers were found switched on, raising suspicion that the accused were tipped off about the raid and managed to escape. During the raid, the police reached out to one of the accused over the phone and asked him to reach the office and furnish a DoT (department of telecom) license. The accused said he would reach within ten minutes but went absconding, said the police.

According to the police, the accused procured numbers of Canadian and Australian nationals online and told them over the phone that their names had come up in a narcotics-related police investigation.

"The callers would threaten the victims informing them that their social security numbers would be blocked and coerce them to buy gift cards to resolve the matter. The accused would later use a contact abroad to redeem and monetise those gift cards," said a police officer.

An FIR was registered against the accused under section 420 (cheating) of the IPC and sections 66 D (cheating by personating using a computer or communication device) and 75 (offence or contravention carried out abroad but involves a computer, computer system or computer network located in India) of the Information Technology Act at sector 65 police station.

#contactcenterworld, @gurgaonpolice

Posted by Veronica Silva Cusi, news correspondent

About Gurgaon Police:
Company LogoThe Gurgaon Police is under the authority of the Haryana Police, Govt of Haryana. In accordance with the Police Act, it is headed by the Commissioner, who, under the direction of the Director General of Police has the control and management of the Force and all matters connected therewith.
Company RSS Feed   Company Facebook   Company Twitter   Company Profile Page

Today's Tip of the Day - Please Hold…

Read today's tip or listen to it on podcast.

Published: Monday, October 18, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide Certification


Contact center quality assurance training and certification

About us - in 60 seconds!

Join Our Team

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =