News : Call Centre Database Accessed
North Bay, Ontario, Canada, May 8, 2015 -- A former call centre employee is facing several charges after the internal databases of one of the centre's clients was accessed and unauthorized orders of cell phones and account changes were made.
Police said unauthorized changes to client accounts, including giving credits, providing upgrades and reversing billing charges occurred. In some cases, police said clients were known to the accused. In other cases, fictitious accounts were created and several cell phones were delivered to the residence of the accused, which were later advertised and sold through a free online classified website.
The total loss of hardware and services is valued at more than $38,000.
Michael Patrick Armstrong, 35, of North Bay, is charged with fraud over $5000; theft of telecommunications over $5000; falsification of books and documents; possession of property obtained by crime; trafficking in property obtained by crime; and possession for the purpose of trafficking in property obtained by crime.
He is slated to appear in court June 30. Police say the investigation is ongoing.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don't Share Everything
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Saturday, May 9, 2015