News : Call Centre Delivers Hope and Ability
Vadodara, Dec 8, 2014 -- Twenty-year-old Neha Parmar could hardly speak while telling her parents about sending her first salary home. With 75 per cent physical disability, her world was confined to her small home in Amod near Bharuch.
Trained by the city-based NGO Sevatirth, Parmar along with five other physically disabled youth from the city and surrounding districts now handle a call centre and earn Rs 6,000 in a month.
Parmar and her colleagues started their training for the call centre earlier this year. Sevatirth had tied up with an entrepreneur from the city who was willing to invest in training and then hiring them as part-time employees for a test period.
The six employees are now training 24 other physically disabled persons in order to expand the call centre.
"The call centre is handled through a voice-command operated system and it would have been futile if no company hired them. After we tied up with a private organization in the beginning of this year, we started the three-month training process in May. Six persons volunteered and they started working part-time in August," said Purushottam Panchal, who heads Sevatirth that has been providing vocational training to the physically disabled for over two decades now.
"I completed my school education but could never attend college. Being from a lower-middle class family, money was always sparse. My treatments cost a lot. I felt like wasting away my life sitting at home as I could obviously not get a job. But then I came to know about this organization and approached them, they told me about the call centre training. The stipend was good, so I joined," said Parmar.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"We have devised a two-month long training programme. The programme at present will take in only physically disabled persons with up to 80 per cent disability. Gradually, we will develop the programme and include the visually disabled persons also," added Panchal.
"I have been working on a temporary basis with many companies, sometimes as an accountant and sometimes as a receptionist. As soon as they had someone 'normal' they would replace me. But it is nice that the doors are opening and there are organizations which are restructuring to accommodate us," said 28-year-old Rajesh Parmar, who also works as at the call
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Escalation Procedures
Published: Tuesday, December 9, 2014