Noida, India, March, 2019 -- The district election department has identified who it thinks are "venerable" voters and set up a call centre to request them to vote in the Lok Sabha elections. Officials said they are calling up retired civil servants, ex-Army officers, ministers, businessmen, and those with physical disabilities and urging them to participate in the elections. The call centre started on March 18.
Rajeev Rai, SDM, Dadri, and also the assistant returning officer, said the call centre aims to generate awareness about the electoral process. "We have selected some ‘venerable’ voters. The staff will request them to vote. They will also remind the voters about the polling date – April 11," he said.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
Officials said, the department aims to improve the urban voting percentage this time. In 2014, the Gautam Budh Nagar Lok Sabha seat had registered a voter turnout of 60.39% and the voting percentage in the rural area was higher than the urban areas.
This time, the district election department has said that around 20,000 "venerable" voters would be called and urged to play the role of a "zimmedar nagrik" (responsible citizen).
Devashish Shrivastava, a telecaller on deputation, said: "Many feel happy after getting calls from the election department. Some feel encouraged and they promise to vote." Admiral (retd) H C Malhotra, a resident of Sector 15 A, who got a call from the district election department on Wednesday, said: "I think this is a good initiative. But the department should inform those who need an awareness programme."
Posted by Veronica Silva Cusi, news correspondent
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Published: Tuesday, March 26, 2019
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...