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News : Call Centre Dupes Scores in Name of Gulf Jobs

#contactcenterworld

New Delhi, India, Nov, 2021 -- A fake call centre that duped around 70 people on the pretext of providing jobs in gulf countries has been busted, Delhi Police said. Six people have been arrested from the Vishwas Nagar.

Police identified the accused as Ankit Gupta, Navneet Jain, Vijay Kumar, Mashroof and two women.DCP (Shahdara) R Sathiyasundaram said Gupta attracted targets by posting advertisements on social media platforms. "Job seekers would call on the advertised phone number and would be told to send their documents online."

The criminals would then send fake job offer letters to the victims. "They also gave them fake visas for gulf countries and charged Rs 15,000 to 20,000 per visa," said a police officer.

Gupta further told the cops that the gang provided account numbers to victims to transfer money. One of the accused, identified as Mashroof, has earlier been arrested in a rape case.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About Delhi Police:
Company LogoThe Delhi Police, is the main law and order agency for the National Capital Territory of Delhi (NCT). It does not have jurisdiction over the adjoining areas of the National Capital Region.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Monday, November 29, 2021

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2022 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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