News : Call Centre Fears After Police Cancel IT ‘Fix’
Glasgow, UK, May 10, 2016 -- Police Scotland has cancelled a procurement exercise for a computer system to manage its control rooms in another IT setback for the force.
Procurement of a new system for the C3 division, which includes handling of emergency calls, has been put on hold despite it being described as "mission critical".
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The news will renew concerns over the pressures on police call centres after the deaths of a young couple on the M9 last year, when a 101 call to police was not logged properly and went without response for three days.
Opposition parties called the situation "hugely serious"
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About Police Scotland:
The Police Service of Scotland is the primary police service of Scotland. It was formed in 2013 with the merger of all eight territorial police forces in Scotland and the specialist services of the Scottish Police Services Authority, including the Scottish Crime and Drug Enforcement Agency. Although not formally absorbing it, the merger also resulted in the winding down of the Association of Chief Police Officers in Scotland.
Published: Wednesday, May 11, 2016
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