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News : Call Centre Firm Predicts More Jobs for UK's 'Coolest City'

#contactcenterworld, @sitel_worldwide

Plymouth, England, Dec, 2017 -- A call-centre company already recruiting 300 staff in Plymouth is confident of attracting even more clients – and jobs – to "the coolest little city by the sea" in 2018.

Outsourcing provider Sitel will employ 300 staff early in the new year to work on a major contract with a  national company.

The jobs are on a short-term contract, but Sitel stressed "other opportunities" are likely to arise for workers in 2018.

The firm said it has almost 500 people working at The Ship, the former Derriford home of The Herald, but has "room for another few hundred".

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And a spokesman said: "I see us filling up very quickly. The building is attractive and the quality of staff we have is excellent.

"Everything is in place for a very good future for Plymouth, for Sitel and the community."

The company already has hundreds of staff working on a contract to supply customer service support for up-market department store chain John Lewis.

And an additional 300 people will be starting in January or February 2018 to work on a contract for a  national company.

But it is expected there will be further job creation and a spokesman said: "We are already looking after a retail client with customer service through calls and email and looking to extend to chat in the near future.

"Our outlook for next year is to increase our visibility and to attract new clients, which should be quite easy given the building and the amenities we have."

It reveals Sitel is based on two floors at the Ship, operating between 8am and 9pm, and has six training rooms and runs four training sessions a week.

"A lot of the work the guys are doing when they move onto the operational floor is very system based, but also requires quite a high level of interpersonal and interactive skills," a spokesman said. "We try to keep the training very closely matched to that."

Sitel also spotlights the building’s "comfortable environment" and that staff can "build really strong working relationships" and a spokesman said: "It’s about having fun as a team together."

#contactcenterworld, @sitel_worldwide

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.plymouthherald.co.uk


About Sitel:
Company LogoWe are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.
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Today's Tip of the Day - Motivating Agents With No Money!

Read today's tip or listen to it on podcast.

Published: Friday, December 29, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

5.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

6.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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