News : Call Centre Firm Predicts More Jobs for UK's 'Coolest City'
Plymouth, England, Dec, 2017 -- A call-centre company already recruiting 300 staff in Plymouth is confident of attracting even more clients – and jobs – to "the coolest little city by the sea" in 2018.
Outsourcing provider Sitel will employ 300 staff early in the new year to work on a major contract with a national company.
The jobs are on a short-term contract, but Sitel stressed "other opportunities" are likely to arise for workers in 2018.
The firm said it has almost 500 people working at The Ship, the former Derriford home of The Herald, but has "room for another few hundred".
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And a spokesman said: "I see us filling up very quickly. The building is attractive and the quality of staff we have is excellent.
"Everything is in place for a very good future for Plymouth, for Sitel and the community."
The company already has hundreds of staff working on a contract to supply customer service support for up-market department store chain John Lewis.
And an additional 300 people will be starting in January or February 2018 to work on a contract for a national company.
But it is expected there will be further job creation and a spokesman said: "We are already looking after a retail client with customer service through calls and email and looking to extend to chat in the near future.
"Our outlook for next year is to increase our visibility and to attract new clients, which should be quite easy given the building and the amenities we have."
It reveals Sitel is based on two floors at the Ship, operating between 8am and 9pm, and has six training rooms and runs four training sessions a week.
"A lot of the work the guys are doing when they move onto the operational floor is very system based, but also requires quite a high level of interpersonal and interactive skills," a spokesman said. "We try to keep the training very closely matched to that."
Sitel also spotlights the building’s "comfortable environment" and that staff can "build really strong working relationships" and a spokesman said: "It’s about having fun as a team together."
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Friday, December 29, 2017
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