Lisbon, Portugal, April, 2020 -- Portugal's health authorities have ordered French outsourcing firm Teleperformance SE to temporarily shut one of its Lisbon call centers, which remained open after some workers tested positive for coronavirus.
Lisbon's regional health authority, ARS, said it had told the Teleperformance call center at one of Lisbon's busiest avenues, Infante Santo, to suspend all non-essential activities and transfer employees to remote work from home. It recommended that the building be fully disinfected.
Call center workers' union SNCC reported five coronavirus cases at the facility but the call centre was still open on Thursday afternoon, according to SNCC representative Manuel Afonso, who also works at Teleperformance. The firm declined to comment.
"One of the people infected in the Teleperformance building has pulmonary emphysema and the company was aware of it and didn't send him home in advance," he said.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"People were afraid. It was irresponsible to stay open," said SNCC President Danilo Moreira.
On Teleperformance's website, the company says it is "working tirelessly" to protect the health of its employees while "ensuring business continuity for our clients," which include social media company Facebook Inc and streaming platform Netflix Inc.
It has more than 300,000 call center workers worldwide and, according to its website, 85,945 of them were already working from home.
Portugal declared a state of emergency on March 18 to stem the epidemic and extended it on Thursday for an extra 15 days. The restrictions make it mandatory for companies to adopt work-from-home policies whenever possible.
One of the five employees with coronavirus, who wished to remain anonymous over fears of losing his job, said he tested positive on Tuesday but had worked last week while feeling ill.
SNCC said that over the past weeks Teleperformance started to move workers home but the process had been too slow given the gravity of the situation.
Portugal is not the only country in which the firm came under fire.
In Mexico, more than 30,000 people have signed a petition urging Teleperformance to allow its employees to work from home to contain the spread of the coronavirus.
Posted by Veronica Silva Cusi, news correspondent
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Monday, April 6, 2020
Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.
We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.
|2.)||Tru29 Outsource Solutions Inc.|
Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.
Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.