News : Call Centre Firm to Create 350 Jobs
Clydebank, Scotland, July 18, 2016 -- A call centre company is to create more than 350 jobs at a new office in Scotland after securing a major contract with DIY store B & Q.
Motherwell-based contact centre business Ascensos has said it plans to open the new facility in Clydebank, doubling its workforce to more than 750 people.
Ascensos already provides social media support to the home improvement and garden supplies retailer, and will now handle all its customer service channels including telephone, email, web and chat services from October this year.
The new multimillion pound contract will almost double the firms’ total workforce and ensure it is on target to employ over 1,000 people by 2017.
John Devlin, Managing Director , said: "We are delighted to be selected as a strategic partner of B&Q. We have established a great relationship with Kingfisher Group and we look forward to building on this and creating a world-class facility for B&Q, their customers and our team in Clydebank.
"Ascensos has grown quickly in the last two years and this expansion in Clydebank starts another key chapter in our success story."
Tibor Szabo, Head of Customer Services, B&Q, added: "The warmth and positive spirit of Glaswegians has been an important consideration in choosing Ascensos and the location to take our Customer Call Centre forward. We are delighted to be expanding the work Ascensos is already doing to support our social media channels."
Posted by Veronica Silva Cusi, news correspondent
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Ascensos provides contact centre services in The UK.
Published: Tuesday, July 19, 2016