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News : Call Centre for Power Woes
Chennai, Nov 8, 2013 -- Power consumers will soon be relieved from the hardship of visiting the electricity board offices to register their regular complaints like billing dispute and faulty meters with the proposed setting up of a customer care centre.
All types of complaints can be registered at the centre, which will start functioning from January next year, pointed out a senior Tangedco official.
"The consumers can file their complaints regarding various issues like power failure, low voltage, anomalies in their bimonthly billings and faulty meters," said the official said.
The customer care centre would be manned by 30 operators per shift on 24X7 basis and funds for this facility would be allocated under the Restructured Accelerated Power Development and Reforms Programme (R-APDRP).
"We are also planning to make 155 333 as a toll free number," the official said. After attending to the consumer complaints, the consumer would be sent an sms saying that complaint rectified, the official said.
At present, the Tangedco runs a call centre to register complaints on power supply failure. But the consumers could not register their complaints as that number remains engaged.
On an average, this call centre receives 8,000 calls a day and during peak summer, it touches 13,000 to 15,000 calls. The consumer complaint will be registered and forwarded to the 60 fuse off call centres in the city.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, November 11, 2013