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News : Call Centre for Those Who Cannot Access 8998 Service

#contactcenterworld

Nicosia, Cyprus, April 9, 2020 -- A call centre has been set up for those who cannot use the 8998 SMS service to obtain permission to leave the house under the stay at home decree.

The deputy ministry for research, innovation and digital policy said the new centre can be used only by:

- those who have a foreign telecommunication provider as the SMS service does not support messages from non-Cypriot numbers

- members of the public who have difficulty obtaining permission through the SMS service

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The service will be available from 6 am to 9 pm in Greek and English as follows:

For Cyprus numbers: 80012012

For non-Cypriot numbers: +357 22 263030

The call centre will service calls only from mobile phones through an automated IVR (Interactive Voice Response).

Those requesting permission through this service will receive a reply by SMS on their mobile phones.

Only one such permission is given every day, irrespective of the method used.

Citizens bear personal responsibility for the accuracy of the information provided to the call center and shall be liable for false statements.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://in-cyprus.philenews.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - A Nice Treat

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Published: Friday, April 10, 2020

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2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 
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