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News : Call Centre for Ukrainian Refugees Launched

#contactcenterworld

Ljubljana, Slovenia, March 2, 2022 -- The government established a call centre through which experts in various fields will provide information on the assistance provided by Slovenia to citizens of Ukraine. The call centre will be open every day of the week from 8am to 6pm.

As the Government Office for the Support and Integration of Migrants announced, the free number 080 41 42 is available for calls from Slovenia, while the telephone number +386 1478 7530 is available for calls from abroad.

The helpline experts will be providing information about the entry and residence in Slovenia, procedure to recognise international protection and information on how individuals or organisations can provide financial or material aid.

The office has also set up a special e-mail address info.ukrajina@gov.si, while updated information and contact numbers are also available on the gov.si website in Slovenian, English and Ukrainian.

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The first refugees from Ukraine have already arrived in Slovenia, and a campaign to collect humanitarian aid has also been launched.

According to the office, many individuals and organisations have expressed the wish to help residents of Ukraine, including by organising various types of transportation to Slovenia.

Infrastructure Minister Jernej Vrtovec meanwhile tweeted that "all Ukrainian citizens entering or transiting Slovenia for humanitarian or war-related reasons are exempt from paying toll on Slovenian motorways."

He added that additional information for motorway users was available on the telephone number +386 1518 8350.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.total-slovenia-news.com

Read today's tip or listen to it on podcast.

Published: Friday, March 4, 2022

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2022 Buyers Guide
Get Listed
Help Desk Software

1.)

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.)

Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.)

Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.)

LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.)

Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.)

OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.)

Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.