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News : Webhelp Wins Contract from Digital Retailer
Glasgow, Scotland, Aug 6, 2015 -- Webhelp, the call centre business which employs 3,000 people in Scotland, has won a contract to provide customer services for Shop Direct. Webhelp said it will support the digital retailer through traditional voice contact alongside webchat, email and social media channels.
David Turner, chief executive of Webhelp, said: "We’re excited to be working with one of the largest digital retailers in the UK, in what is a significant partnership for our business."
Some 1,500 people who work in centres in England, Wales and South Africa will transfer to Webhelp under the Transfer of Undertakings (Protection of Employment) regulations. They currently work for Serco. In November Serco said it planned to dispose of the majority of its private sector outsourcing business to focus on public sector work.
Webhelp has its UK headquarters in Larbert. In April the company announced plans to create around 400 jobs at its centres in Dunoon and Kilmarnock.
Posted by Veronica Silva Cusi, news correspondent
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Webhelp is a Paris-based international customer relationship management group.
About Shop Direct:
Shop Direct Home Shopping Limited is the UK’s online and home shopping retailer, with annual sales of around £1.5 billion and five million customers. We sell all of the major brands, including Sony, Nike, Levi’s, Adidas, Phillips, Kodak, Dyson, Bosch, Amanda Wakeley, Morgan and Miss Sixty.
Published: Monday, August 10, 2015