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News : Call Centre Group to Invest in South Africa
Oct 21, 2013 -- Paris-based call centre operator The Webhelp Group says it plans to hire a thousand people in South Africa in the next 12 months as it makes its first big investment in the country.
The investment will include the opening of a call centre facility in Cape Town and a similar facility in Johannesburg.
The plans come after Webhelp secured a contract with a telecommunications company. It has not disclosed the name of this client.
"The South African venture will give the company the ability to service international contracts, operating a blended onshore and offshore model from the site," the company says in a statement.
Craig Gibson, who was responsible for establishing Vodacom’s retail presence and who has also worked at Ernst & Young and Dimension Data, has been named CEO of Webhelp South Africa.
Webhelp UK CEO David Turner says the South African investment is "complementary" to its English language call centre operations in Eastern Europe.
Posted by Veronica Silva Cusi, news correspondent
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Webhelp is a Paris-based international customer relationship management group.
Published: Tuesday, October 22, 2013