Hanoi, Vietnam, Aug 24, 2021 -- The Youth Social Work Centre under the Vietnam Youth Federation on August 23 launched a call centre supporting COVID-19 prevention and control (1900 638 090) with multi-functions: Community emergency, Home hospital, Patient treatment medicine bag, Oxygen ATM, Relief food and Free burial.
As medical facilities in Ho Chi Minh City are overloaded, when contacting the call centre, COVID-19 patients who are being treated at home can be connected with doctors for timely support. For cases that cannot buy medicine for themselves, the call centre will contact organisations which provide to medicine bags to their homes.
It also connects with oxygen ATMs to help patients borrow free oxygen cylinders when being treated at home.
In addition, people who live in difficult circumstances and lack food can also contact the call centre to receive food relief. When facing difficulties in conducting burial for their relatives who die of COVID-19, they will be supported to connect with organisations that are performing free burials.
With links between the Youth Social Work Centre and the "Home Hospital" project of Food Bank Vietnam, the call centre also has four community ambulances to transport patients to hospitals and COVID-19 treatment facilities in the city.
Along with the call centre, the Youth Social Work Centre has carried out many programmes to assist local people affected by the pandemic with a total capital of over 23 billion VND (1 million USD).
Posted by Veronica Silva Cusi, news correspondent
Published: Wednesday, August 25, 2021
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.
Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...