News : Call Centre Jobs Might Go in Contract Change
Burnie, Tasmania, Australia, Oct 19, 2016 -- Call centre operator Serco is understood to be moving other work into its Burnie operations from the mainland.
That is believed to be for the tax office.
Potential job losses are expected to be less than 10, and it is believed the company hopes there will be none.
It will be some time before that is clear.
The centre has been assisted financially by the state government over some years, going back to the previous state Labor government.
A three-year payroll tax relief deal valued at nearly $900,000 will wind up early next year.
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"We are committed to Burnie past the end of the funding program and still have 240 employees in the city," a Serco spokesperson said.
"We will be making some changes to contracts we deliver from there shortly ..."
Braddon Liberal MHA Joan Rylah said it was "unfortunate that Telstra has cancelled its contract with Serco Citizen Services, effective from February 2017".
"Serco delivers telephone and directory services under contract, and provides employment for 63 people in Burnie as part of the Telstra contract.
"However, I have been advised that eligible employees under the previous Telstra contract will be able to continue their employment with Serco by transferring to Serco’s contract with the Australian Taxation Office.
"This is good news for the employees and their families as the ATO contract operates out of the same building as the Telstra contract and this is a recognition of the excellent quality of work this team have delivered over many years.
"I have spoken with the chief operating officer of Serco Citizen Services to discuss the transition and ensure that all workers are appropriately accommodated for."
The 2014 payroll tax deal followed the company guaranteeing it would keep at least 160 full-time jobs in Burnie for at least five years, and saying it would add about 50 full-time jobs to its existing 160.
At the time, Labor’s then-deputy premier, Bryan Green, said Tasmania was recognised nationally for the quality and reliability of its call centre workers, and for low start-up costs.
In 2009, then-Labor premier David Bartlett allocated $3.16 million to the operations, then run by Excelior.
That money was to be used for training and re-skilling staff.
That followed the company retaining its Telstra contract after a competitive tender process.
Mr Bartlett said Tasmania was an ideal location for call centre work.
Posted by Veronica Silva Cusi, news correspondent
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Serco’s Business Process Outsourcing (BPO) capabilities offer middle and back office solutions to public and private sector organizations globally. With a presence in ten countries, 98 locations and a strong workforce of more than 50,000 employees it is among the top 20 global BPO players with onshore, offshore and near shore capabilities in the US, UK, Europe, Middle East, India, Mauritius, Philippines, Guatemala and Australia. With flexibility in designing solutions to suit client requirements, Serco’s BPO capabilities have helped clients to re-engineer processes across industry verticals such as Banking & Financial Services, Travel, Transportation & Hospitality, Healthcare, Logistics, Utility, Retail & Manufacturing, Telecom, IT & Online services, Media, Education and Entertainment. We provide transactional, process and voice support, finance and accounting services, and business transformation consulting, making us strongly placed to provide our customers with a broad range of end-to-end business services.
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