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News : Call Centre Launched to Give Impetus to Covid-19 War

#contactcenterworld

Kisumu, Kenya, May 13, 2020 -- The County Government of Kisumu in collaboration with Maseno University has launched a 24- hour call center to give impetus to the fight against Coronavirus in the area.

The centre is the second of its kind in the country after the national one in Nairobi and will be manned by final year medical students from Maseno University.

The students working as volunteers have been trained by the county health team using Ministry of Health Covid-19 guidelines.

The trainee medics, shall receive calls from across the county at the center domiciled at Maseno University Kisumu City Campus and institute measures to reach the affected.

Speaking to KNA on Monday, Governor Anyang Nyong’o said the facility will act as the nerve centre for contact tracing and mobilization of rescue missions whenever a case is reported.

Nyong’o said members of the public shall make the calls on toll free number 800720575 from where all response and coordination shall be done.

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"Through the call center, we shall be able to monitor pandemic trends, perceptions at the same time offer psycho-social support to distressed callers," he said.

Even though Kisumu has not recorded any Covid-19 case, Nyong’o said the call centre is among the many interventions mooted by the County emergency response team to stave Coronavirus.

He pointed out closure of open air markets and the main bus parks and early intervention measures taken to keep the virus at bay.

To strengthen referral system in the area, the governor disclosed that 17 ambulances have been procured, four of which have ICU capability.

An additional four ambulances, he added, shall be procured soon to add to the current fleet of ambulances operated by the county government.

He urged area residents to stick to the regulations issued by the ministry, including washing of hands with soap and wearing masks to help contain the virus.

The Maseno University Vice Chancellor, Prof. Julius Nyabundi asked the county government to publicize the toll free number to enable the locals use it.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.kenyanews.go.ke/call-centre-launched-to-give-impetus-to-covid-19-war/


Today's Tip of the Day - Do Your Wall Boards Really Help?

Read today's tip or listen to it on podcast.

Published: Thursday, May 14, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

4.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

5.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

6.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

7.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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