News : Call Centre Operator Creates 450 Jobs in Newcastle
Newcastle upon Tyne, UK, Nov 19, 2015 -- Sitel is now recruiting for a mixture of permanent and temporary roles at its Newcastle Balliol Business Park base
Call centre operator Sitel has created 450 jobs at its Newcastle base.
The global firm, which has operated a Balliol Business Park base for around 14 years, has revealed plans to create a mixture of permanent and temporary jobs to service new contracts and seasonal demand.
Around 113 of the jobs are permanent and the remainder are temporary posts expected to last into the first quarter of 2016.
Sitel is looking for staff to handle calls on behalf of retail brands that it works with.
Some of the work will take place outside of normal hours as the firm says customers now expect to be able to engage with businesses via telephone, social media and web chat into the evening.
Overall the company intends to recruit 1,500 new roles across the country, as new staff will work with brands across communications, financial services, retail, manufacturing and consumer electronics.
Joanne Regan-Iles, Sitel UKIN HR director said: "The changing nature of customer care means that we are able to offer part time roles which can fit around our employees’ other commitments. We know that this flexibility is valued by our employees and this was evident on our recent Sit and Tell Survey, and it helps us to attract high-calibre candidates across the UK.
"Entrepreneurial people thrive in our business and we know that these candidates are considering new working patterns, such as taking part time or fixed terms roles that allow them to balance family, education and other commitments."
Ms Regan-IIes added: "Recent graduates, entrepreneurs looking to supplement their income and second-jobbers are a vital part of the Sitel success story and we are keen to also offer them the chance to add skills and for some, the chance to build careers in customer care."
Sitel is recruiting across its Coventry, Exeter, Kingston-upon-Thames, Leavesden and Statford-upon-Avon sites in addition to the Newcastle base.
The firm says it is keen to promote leaders from within and highlights Karl Brough, Sitel’s UK regional director, as an example of someone who started in an entry-level role.
Posted by Veronica Silva Cusi, news correspondent
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As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 30 years of industry experience, Sitel’s 56,000 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s global solutions include customer acquisition, customer care, technical support and social media programs. Support operations span from home based agents to 110+ domestic, nearshore and offshore centers in 23 countries across North America, South America, Europe, Africa and Asia Pacific. Sitel manages client programs on behalf of some of the best known brands in the world in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
Published: Monday, November 23, 2015