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News : Call Centre Operator Fusion Trumpets Sunderland Site After Year of Expansion
Sunderland, UK, Sept 14, 2015 -- Call centre business Fusion has expanded with a third building at its Sunderland site.
The Sunderland Enterprise Park-based firm, which provides call centre support for UK insurance brands, has created 160 jobs over the last year.
A new building was opened in March and total headcount has now reached 550 people.
Mark Brannen, head of site for Fusion in Sunderland, said: "We have seen expansion and sustained growth of the company in Sunderland over a number of years, and we are now doing more with the clients we service.
"The people who work for Fusion deliver an exceptional level of service and are breaking Fusion internal records at the moment. The performance is outstanding and is recognised by the BGL group and our partners."
Fusion is part of the BGL consumer insurance group which also operates contact centres in Peterborough and Coventry.
Mr Brannen added: "BGL is incredibly committed to the North East and has demonstrated this consistently.
"We are progressive in what we believe offices should look and feel like. We have opened a new suite of offices, a brand new training suite and are opening a bespoke open terrace restaurant by the end of the year. The improvements have been designed to make sure we are future-proofed and ready.
"It’s not just about the jobs; it’s the quality of jobs. We want to be people’s employers of choice. It’s a cracking place to work."
Fusion has received support from Sunderland City Council including car parking, cycle to work schemes and staff wellbeing schemes.
Councillor Harry Trueman, deputy leader of Sunderland City Council, said: "We are delighted to support Fusion’s growth and welcome the additional high-quality call centre jobs the company has created in the city.
Posted by Veronica Silva Cusi, news correspondent
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About WNS Global Services:
WNS Global Services is a large global Business Process Outsourcing company headquartered in Mumbai, India. WNS formerly stood for World Network Services.
Fusion is a provider of integrated cloud solutions to small, medium and large businesses. Fusion's cloud service platform enables the integration of solutions in the cloud, including cloud communications, cloud connectivity, cloud computing and other cloud services such as storage and security. Fusion's innovative, yet proven cloud solutions lower our customers' cost of ownership, and deliver new levels of security, flexibility, scalability and speed of deployment.
Published: Thursday, September 17, 2015