News : Call Centre Part of Economic Expansion in Grand Bahama
Freeport, Grand Bahama, Jan 17, 2014 -- Prime Minister Perry G. Christie views the startup of the Outsource Contact Centre, a Ministry of Tourism Call up Centre, as "Part of the greater economic expansion now underway in Grand Bahama."
Speaking at the opening of the new business venture that facilitates the relocation of the Bahamas Tourism Call up Centre from Florida to Freeport, Prime Minister Christie told the island’s parliamentarians, government business community leaders, he is engaged in discussions with the principals of the Grand Bahama Port Authority, Hutchison Whampoa and other major interests, "To establish a framework and mutually acceptable conditions to foster further sustained business growth in Freeport."
"We look forward to successfully completing these discussions at an early date, and I am optimistic that 2014 will mark a major turnaround and renaissance in the Grand Bahama economy," said Mr. Christie as he also urged the Grand Bahama Port Authority and local business interests to partner with the government, to seize upon the opportunities and advantages to grow such businesses in Freeport.
"The Bahamas Telemarketing Centre is envisioned to grow into a ‘supermarket’ for Bahamas Tourism products, not limited just to the BMOT with the ability to not only give information, but growing into a full scale Fulfilment Centre for all Bahamas products, including the engagement of the centre as an extension of tour operator services,"
Outsources Contact Centre and Itel-BPO Solutions Grand Bahama Office is a Jamaican based business, which is already successfully operating in the Montego Bay Free-Zone under the direction of Mr. Yoni Epstein, CEO. It began its Freeport operations on December 16 with 65 persons and hopes to increase its staff to around 200 by year’s end.
Island Outsources is an inbound/outbound sales and customer service centre is a comprehensive, business process outsourcing (BPO) solution that manages contact centre and back office functions for local and US-based companies, with the UK and Canadian market in its sights. As a BPO provider, they provide planning, workflow, real-time monitoring and reservation functions for their vendors/clients, many of whom operate within the travel and tourism industry.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, January 20, 2014