News : Call Centre Shifted to Fata Health Directorate
Pehsawar, August 19, 2014 -- A toll free Greenstar Call Centre was shifted to Health Directorate of Fata in the space provided on the directives of the Secretary Administration, Infrastructure and Coordination (AI & C) Fata, Abid Majeed, at a ceremony held at the Fata Secretariat.
The event was inaugurated by Abid Majeed Secretary AI & C, who was chief guest on the occasion.The Greenstar Call Centre was established at Health Services Reform Unit (HSRU) in January 2013 as per the directives of then KP governor and the Health the system was supposed to be handed over to Fata Secretariat for onward utilisation and sustainability. The call centre has been established with the support of Greenstar under the KFW Fund Germany.
Established in 2005 as a primary source of answering customer queries and customer questions, the call centre is currently working as a 24/7 service point. It receives numerous calls daily on a toll-free helpline number on the issues related to reproductive health, newborn and infant’s health, seasonal diseases, emergency contraception, family planning and other medical issues.
The call centre is equipped with furniture and IT equipment required for the system. Two doctors (male and female) and one system maintenance engineer have been deputed in the Centre for taking the calls from the community and maintaining its quality.
The establishment of call centre aims at making convenient access of the community to quality healthcare, online medical counselling and information about the family planning and other reproductive health issues, ensuring the privacy of client keeping in view the conservative socio-cultural environment of Fata , achieving greater understanding of what the public wants, through feedback and comments.
Speaking on the occasion, Secretary of Administration, Infrastructure and Coordination Fata, Abid Majeed, appreciated the efforts by Greenstar in supporting the health system of Fata and contributing to the improvement of health status of mother and children of the vulnerable community. He asked Dr Pervaiz Kamal Khan, Director of Health Services Fata and other project managers to carry forward the system in a way to maximise its utilisation.
Posted by Veronica Silva Cusi, news correspondent
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