News : Call Centre Soon to Hear Telecom Complaints
Dhaka, Bangladesh, Jan 28, 2016 -- The telecom regulator plans to appoint a firm that will run a call centre to allow any telecom subscribers to lodge complaints if they face problems with their services.
At present, subscribers can file complaints against operators on the website of Bangladesh Telecommunication Regulatory Commission or by sending e-mail.
But these channels are not popular, so the regulator has decided to introduce a voice complaint management system, said Md Sarwar Alam, spokesperson for BTRC.
State Minister for Telecom Tarana Halim said: "Customers are our first priority and to empower the customers, I directed the regulator to establish a customer complaint management service a couple of months ago."
Users will be able to file complaints by calling a short code, which will be free of cost. On the basis of the complaints, the regulator will send a notice to the operators and seek clarification on the issues, Alam said.
Last year, the regulator published a mobile number to receive complaints but the service was dropped soon after its roll-out.
In another move, the telecom watchdog has issued a directive to operators asking them to compensate for every call drop with one minute of talk time.
Posted by Veronica Silva Cusi, news correspondent
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About Bangladesh Telecommunication Regulatory Commission:
Bangladesh Telecommunication Regulatory Commission (BTRC) is an independent Commission established under the Bangladesh Telecommunication Act, 2001 (Act no. 18 of 2001) published by the Parliament in the Bangladesh Gazette, extraordinary issue of April 16, 2001. BTRC started functioning from January 31, 2002.
Published: Friday, January 29, 2016