News : Call Centre Soon to Hear Telecom Complaints
Dhaka, Bangladesh, Jan 28, 2016 -- The telecom regulator plans to appoint a firm that will run a call centre to allow any telecom subscribers to lodge complaints if they face problems with their services.
At present, subscribers can file complaints against operators on the website of Bangladesh Telecommunication Regulatory Commission or by sending e-mail.
But these channels are not popular, so the regulator has decided to introduce a voice complaint management system, said Md Sarwar Alam, spokesperson for BTRC.
State Minister for Telecom Tarana Halim said: "Customers are our first priority and to empower the customers, I directed the regulator to establish a customer complaint management service a couple of months ago."
Users will be able to file complaints by calling a short code, which will be free of cost. On the basis of the complaints, the regulator will send a notice to the operators and seek clarification on the issues, Alam said.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Last year, the regulator published a mobile number to receive complaints but the service was dropped soon after its roll-out.
In another move, the telecom watchdog has issued a directive to operators asking them to compensate for every call drop with one minute of talk time.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Buy Today But Plan For Tomorrow
More Editorial From Bangladesh Telecommunication Regulatory Commission
About Bangladesh Telecommunication Regulatory Commission:
Bangladesh Telecommunication Regulatory Commission (BTRC) is an independent Commission established under the Bangladesh Telecommunication Act, 2001 (Act no. 18 of 2001) published by the Parliament in the Bangladesh Gazette, extraordinary issue of April 16, 2001. BTRC started functioning from January 31, 2002.
Published: Friday, January 29, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Singapore Telecommunications Limited, commonly abbreviated as SingTel, is a Singapore telecommunications company
Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directo...
Telekom Malaysia Berhad, DBA TM, is a integrated solutions provider in Malaysia, and one of Asia's leading communications companies, with a market capitalisation of RM13.9 billion and a workforce of 2...