Hyderabad, India, Aug, 2020 -- A call centre was inaugurated by the Hyderabad Metropolitan Water Supply and Sewerage Board (HMWS&SB) at Khairatabad to clear doubts on payment of dues and redressal of complaints. HMWS&SB managing director M Dana Kishore inaugurated the call centre.
The water board had recently launched the OTS scheme to help consumers clear pending dues.
"The defaulters can dial 155313 and get their doubts cleared on the interest waived and payment mode to be used," said Kishore.
Around 45 people have been employed at the call centre to take the calls. Consumers can also use the WhatsApp number 9154170968 for more details on the scheme.
....NOTE - content continues below this message
DON'T MISS THIS!
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!
>>>>> FIND OUT MORE: HERE
Posted by Veronica Silva Cusi, news correspondent
Published: Monday, August 24, 2020
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring