News : Call Centre to Double Staff Numbers to 500
Luqa, Malta, May, 2017 -- Centrecom, a call centre in Luqa, will be doubling its staff to 500 through a new investment, the company announced.
During a visit by Prime Minister Joseph Muscat, company general manager Robert Spiteri said the company would be expanding its local operations on the back of a successful year.
The company, a part of World Aviation Group, offers customer care services to around 10 airlines including Air Malta, and a number of government departments such as the Social Security Department and Jobs Plus.
Posted by Veronica Silva Cusi, news correspondent
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With 30 years' experience in the Customer Service Outsourcing Industry, today Centrecom is a Multi-lingual, Contact Centre of Excellence, offering a variety of B2B and B2C outsourcing solutions to suit our clients’ needs, ranging from: - Contact Centre Services via telephone, email, live chat and social media; - Back Office support including Document Management, Data Inputting and Validation, KYC Services; Fraud Moderation and Prevention; and - Sales/VIP Client Management as well as Outbound Sales. Over the years, we have worked with a large portfolio of clients across various industries namely Airline, Travel, Financial, Public Sector, as well as Online (e-Commerce and iGaming).
Published: Wednesday, May 17, 2017
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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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