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News : Call Centre to Help Kurukshetra Residents Track Pending Files

#contactcenterworld

Kurukshetra, India, Feb, 2020 -- In order to provide the status report of pending files and help residents track their applications pending in different departments, the Kurukshetra administration has planned to start a call centre for the district.

Technical Director-cum-District Informatics Officer of National Informatics Centre, Kurukshetra, Vinod Singla told The Tribune, "The call centre project is the initiative of Deputy Commissioner Dhirendra Khadgata who wanted to start a call centre in Kurukshetra through which the citizens will be able to track their files pending in different offices. Over 400 services related to 37 departments are being provided at the Antyodaya Saral kendras. Under this initiative, dedicated operators will be deployed at the call centre. They will provide the status of the complaints and files and the reason behind the pendency to the residents."

"The aim is not to just provide the status and operate it like an enquiry centre. Saksham yuvas will guide the applicants for which we will train the saksham yuvas.

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"For instance, six cases of the marketing board were pending. Of these, two were pending as the applicants were yet to submit reports, but the pendency was being shown on the part of the department. In the beginning, saksham yuvas will get the status of the pending files. They will call the applicants in case the files are pending with different departments, including revenue, social welfare and RTA, for want of any document which is to be provided by the applicant. They will remind the officials concerned too regarding the pending cases," he added.

The Technical Director said, "Soon, we will launch a number too through which the citizens will be able to get the status of their files. We will start with 10 saksham yuvas and by the next three months, we will ensure that we have at least 25 saksham yuvas on the job. We will start with the RTA office and Revenue Department and the facility will become operational within the next few days."

Deputy Commissioner Dhirendra Khadgata said, "The citizens will require to just provide the application or file number. Then, the operators will track the status. It will also help in providing quick service to the citizens as the officials will know that somebody is monitoring the work and tracking the files."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tribuneindia.com


Today's Tip of the Day - Impacts Of Technology

Read today's tip or listen to it on podcast.

Published: Thursday, February 6, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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