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News : Call Centre to Help Kurukshetra Residents Track Pending Files

#contactcenterworld

Kurukshetra, India, Feb, 2020 -- In order to provide the status report of pending files and help residents track their applications pending in different departments, the Kurukshetra administration has planned to start a call centre for the district.

Technical Director-cum-District Informatics Officer of National Informatics Centre, Kurukshetra, Vinod Singla told The Tribune, "The call centre project is the initiative of Deputy Commissioner Dhirendra Khadgata who wanted to start a call centre in Kurukshetra through which the citizens will be able to track their files pending in different offices. Over 400 services related to 37 departments are being provided at the Antyodaya Saral kendras. Under this initiative, dedicated operators will be deployed at the call centre. They will provide the status of the complaints and files and the reason behind the pendency to the residents."

"The aim is not to just provide the status and operate it like an enquiry centre. Saksham yuvas will guide the applicants for which we will train the saksham yuvas.

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"For instance, six cases of the marketing board were pending. Of these, two were pending as the applicants were yet to submit reports, but the pendency was being shown on the part of the department. In the beginning, saksham yuvas will get the status of the pending files. They will call the applicants in case the files are pending with different departments, including revenue, social welfare and RTA, for want of any document which is to be provided by the applicant. They will remind the officials concerned too regarding the pending cases," he added.

The Technical Director said, "Soon, we will launch a number too through which the citizens will be able to get the status of their files. We will start with 10 saksham yuvas and by the next three months, we will ensure that we have at least 25 saksham yuvas on the job. We will start with the RTA office and Revenue Department and the facility will become operational within the next few days."

Deputy Commissioner Dhirendra Khadgata said, "The citizens will require to just provide the application or file number. Then, the operators will track the status. It will also help in providing quick service to the citizens as the officials will know that somebody is monitoring the work and tracking the files."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tribuneindia.com


Today's Tip of the Day - Check The Call Stats!

Read today's tip or listen to it on podcast.

Published: Thursday, February 6, 2020

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2020 Buyers Guide IVR

 
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Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

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Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
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MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
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The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

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