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News : Call Centre to Move in to Ex-Target Site, Add 500 Jobs

#contactcenterworld, @247intouch

Winnipeg, Manitoba, Canada, Jan, 2018 -- A Winnipeg-based call centre has leased 55,000 square feet of space in the former Target store on St. James Street and will fill it with 500 new positions.

24-7 Intouch, is moving into the eastern end of the building that will soon house a combined Winners/HomeSense store.

It will be the 15th facility for the international call centre operation, and its fourth location in Winnipeg. The company, owned by brothers Greg and Jeff Fettes, also has call centres on Waverley Street and Taylor Avenue, along with its global headquarters downtown.

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"Winnipeg is our home, and we are very excited to be a part of the growing business community at Polo Park," said CEO Greg Fettes, in a prepared statement.

The addition of a call centre and its 500 employees will mean added foot traffic in the area. Peter Havens, general manager of CF Polo Park shopping centre, said, "It’s like adding a whole floor of people in an office tower."

 

"Mixed-use space is quite complimentary for retail," Havens said. "It drives the need for restaurants and other services in the area that support that."

Justin Zarnowski, an official with Shindico Realty, the leasing agent for the building, said it will allow them to focus attention on further development of the eight-acre Plaza at Polo Park site.

"We’re very excited about this," said Zarnowski. "We have always envisioned the site to have a mixture of uses. That is where the world is going for retail. This is a big employment story as much as anything. There are now 500 customers for all our other retail users."

 

Construction has started on the call centre, which is scheduled to be completed by mid-2018. Earlier this month, a spokeswoman for the Canadian division of TJX Companies Inc., the company that owns the Winners, HomeSense and Marshalls chains, said they would make an announcement about its new store closer to its opening date.

#contactcenterworld, @247intouch

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.winnipegfreepress.com


About 24-7 Intouch:
Company Logo24-7 Intouch is an award-winning Global Contact Center Outsourcer that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care method allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 16 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.
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Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Tuesday, January 23, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

4.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284
 

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