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News : Call Centre with Hotline Number '16999' Launched for Power Sector Consumers

#contactcenterworld

New Delhi, India, Aug, 2023 - State Minister for Power, Energy and Mineral Resources Nasrul Hamid formally launched a new call centre with hotline number to provide customer service in the power sector.

All the six power distribution companies —Bangladesh Power Development Board (BPDB), Bangladesh Rural Electrification Board, Dhaka Power Distribution Company Limited, Dhaka Electric Supply Company Limited, Northern Electricity Supply Company PLS, and West Zone Power Distribution Company Limited —are integrated with the new call centre.

Through this call centre, any consumers of the six power distribution company can lodge complaints and can get solutions of the problem.

Hamid told this while inaugurating the Integrated Customer Service Management and Hotline-16999" at Bidyut Bhaban in the capital.

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He later urged officials to take the initiative to solve the problems customers face as soon as possible. "If unable to resolve, customers should be informed immediately."

While talking about the new hotline, the state minister said more complaints come from the areas covered by the Bangladesh Rural Electrification Board.

The new call centre 16999 should be widely publicized, he added.

Similarly, the consumer can use an App of the Power Division and a social media page Chatbot to lodge the complaint.

Chairman of Bangladesh Power Development Board Md Mahbubur Rahman presided over the programme, senior secretary of the Power Division Md Habibur Rahman also addressed the function.

While talking about the new hotline, the state minister said more complaints come from the areas covered by the Bangladesh Rural Electrification Board.

The new call centre 16999 should be widely publicized, he added.

Similarly, the consumer can use an App of the Power Division and a social media page Chatbot to lodge the complaint.

Chairman of Bangladesh Power Development Board Md Mahbubur Rahman presided over the programme, senior secretary of the Power Division Md Habibur Rahman also addressed the function.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.observerbd.com

About ContactCenterWorld:
# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com

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Published: Monday, August 28, 2023

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2023 Buyers Guide
Get Listed
Recording

1.)

Premium Listing

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.)

ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

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Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.)

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.)

Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

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Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.)

OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.)	PCS Software PCS GD Call recording solution fully integrate to all main pbx solutions.

9.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.