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News : Call Centre Workers ‘Furious' They Won't be Made Redundant
Oct 25, 2013 -- They claim that managers misled them into believing lucrative redundancy packages would be offered as part of major cost cuts by Britain's biggest insurance company.
Direct Line's customer relations staff in Cadogen Street claim they were told in the summer that their department was being axed as part of a drive to save money by next year.
Staff who handle customer complaints were told they had been targeted by management. Up to 90 jobs were expected to be shed.
Instead company chiefs told a mass meeting yesterday that the department is to stay open, and that the jobs axe will fall at a sister call centre in Leeds.
One worker said: "It's unbelievable but people are furious.
"For four months we were told by managers that we were losing our jobs. We were also told not to apply for new jobs because we would miss out on redundancy money.
"A lot of people wanted out but held back for the pay-off.
"They are angry and after the meeting made it clear they will definitely look for new jobs away from Direct Line."
Company chiefs refused to comment before the workforce meeting and wouldn't speak about the "micro details" afterwards.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Please Hold…
About Direct Line:
Direct Line, part of the Direct Line Group, is a company that specialises in selling insurance and other financial services sold directly to consumers by telephone and the internet.
Published: Monday, October 28, 2013