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News : Call Disaster Distress Helpline for Crisis Counseling

#contactcenterworld

Saipan, USA, Nov, 2018 -- A disaster or tragedy is unexpected and often brings out strong emotions. The Disaster Distress Helpline 1-800-985-5990 can provide immediate counseling to anyone who is seeking help in coping with the mental or emotional effects caused by Typhoon Yutu.

The Helpline is a 24-hours-a-day, seven-days-a-week resource that responds to people who need crisis counseling after experiencing a natural or human-caused disaster or tragedy.

Sponsored by the Substance Abuse and Mental Health Services Administration, the Helpline immediately connects callers to trained and caring professionals from the closest crisis counseling center in the nationwide network of centers. The Helpline staff will provide confidential counseling, referrals and other needed support services.

"When disaster strikes, people react with increased anxiety, worry and anger. With community and family support, most of us bounce back. Some may need extra assistance to cope with unfolding events and uncertainties," said Dr. Elinore McCance-Katz, Assistant Secretary for Mental Health and Substance Use. "People seeking emotional help in the aftermath of a disaster can now call 1-800-985-5990 and begin the process of recovery."

The Disaster Distress Helpline is a national hotline dedicated to providing disaster crisis counseling. The toll-free Helpline is confidential and multilingual and available for those who are experiencing psychological distress as a result of natural or man-made disasters, incidents of mass violence or any other tragedy affecting America’s communities. The Helpline complements the U.S. Department of Health and Human Services, the Federal Emergency Management Agency and other disaster response capacities, and is available immediately anywhere within the United States.

The helpline can also be accessed online.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.saipantribune.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Assessing The Proposal

Read today's tip or listen to it on podcast.

Published: Tuesday, November 6, 2018

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918

7.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 

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