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News : Call Drop: Telcos Suggest Porting to Another Operator
Mumbai, India, June 23, 2016 -- While telecom operators are doing their bit to tackle the call drop menace, some are now voluntarily asking irate consumers to port out to another operator wherever they are unable to fix the problem.
"When a customer calls in to complain about poor network or calls dropping in a specific locality, we try to see if we can improve the quality by adding boosters or new cell sites. But sometimes we are unable to find space for putting up a new tower, in which case the customer is given the option to shift to another operator which may have better coverage in that area," said a Mumbai-based mobile operator.
Take the example of Kasuali-based J Sharotri, who was told by his operator – Vodafone – to port out to another mobile service company after he complained of poor signal.
"Because they have been unable to get signal in my location, in a strange advice to me, I have been told to port my Vodafone number to some other service provider," Sharotri said.
Similarly, Pankaj Pradhan of Punjab was told by an Airtel call centre executive to shift to another operator which has better network near his residence. Airtel recently launched a website through which its subscribers can see the entire network availability in any location. The project, called Open Network, aims to involve users in improving the network coverage.
According to industry experts, mobile operators are increasingly trying to portray themselves as being transparent when it comes to customer issues.
"The industry has been battered by bad publicity over call drops so there is an attempt to make it up by showing how transparent they are. It is good for customers," said an industry veteran.
Airtel, for example, says on its website that "There are no secrets in the Open Network. We’ll show you exactly where our current towers are and which ones we plan to upgrade. This is because we want to be completely transparent about our network and give you all information that is your right to know. Yes, we have coverage holes. And we will not keep them hidden."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
More Editorial From Vodafone
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Monday, June 27, 2016