News : Call Journey and Genesys Partner Up to Transform Customer Experience
Granville, NSW, Australia, March 5, 2018 -- A new partnership between Call Journey and Genesys is set to change the way businesses gather and assess insights from call recordings.
The partnership allows customers of Genesys to access Call Journey’s speech analytics engine – Emotive Voice Streams (EVS).
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In order to be recognized as a Genesys partner, Call Journey underwent a rigorous process to ensure the technology can meet the needs of customers, regardless of where they are in their journey to customer experience excellence.
"We’re very excited by the partnership. This will enable customers of Genesys to harness powerful insights from voice data.", said Paul Humphrey, Call Journey’s CEO. "Through this partnership, Genesys is able to provide additional value to their customers – allowing them to make data-driven decisions based on actual conversations happening in the business."
Call Journey Genesys Partnership Paul Humphrey
Posted by Veronica Silva Cusi, news correspondent
Source: Call Journey
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About Call Journey:
Call Journey is an Australian company rocking the convversation analytics. We3've created an EVS platform recognising emotion and sentiment.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Tuesday, March 6, 2018
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