News : Call Pune Municipal Corporation Helpline Reactivated
Pune, May 30, 2014 -- In order to ensure timely repair of the potholes the Pune Municipal Corporation (PMC) reactivated its helpline number last week. However, even before the arrival of the monsoons the helpline has stopped working.
Team dna carried out a test drive on the helpline numbers given by the PMC. We tried all day but to no avail.
Last monsoon civic authorities faced Punekars’ wrath over potholes. Opposition parties and various NGOs had criticised the civic administration for poor quality work of roads after which the then municipal commissioner Mahesh Pathak activated the helpline. Residents complained of over 4,000 potholes.
This year, the civic administration decided to reactivate the helpline even before the arrival of monsoon. A PMC officer on condition of anonymity said, "We reactivated the helpline early so that if residents spot any potholes our staffers can repair that patch within 24 hours."
However, team dna kept dialing the helpline number every half an hour from 10 am till evening but not once the call was answered.
Vivek Velankar, president of Sajag Nagarik Manch, said, "The non-responsive helpline shows the PMC is not serious. The quality of roads of the city continues to be poor." When called Yuvraj Deshmukh, executive engineer of road department of PMC, he said, "I will give necessary directions to staffers who are supposed to answer calls and their duties will be monitored."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Expect Shrinkage
More Editorial From Pune Municipal Corporation
About Pune Municipal Corporation:
The Pune Municipal Corporation (PMC) was established on 15 February 1950. The PMC controls the whole administration of Pune. The executive power of the corporation is vested in the Municipal Commissioner, an Indian Administrative Service (IAS) officer appointed by the Maharashtra state government. The corporation consists of directly elected corporators headed by a Mayor. The mayor has few executive powers.
Published: Monday, June 2, 2014
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...