News : Call Service Industry Expanding in the Stateline
Loves Park, IL, USA, Aug 26, 2015 -- A local company is doubling its workforce and that could become a trend in the state-line.
"It's an exciting time. The growth is incredible and we're incredibly excited to provide this kind of service to the community," says "The Connection" Call Center Director, Victor Thomas.
Thomas says he needs to fill hundreds of seats on his company floor. He says, "We are expanding. We our due for growth from our client perspective. We are budgeted from our client perspective to have growth in their budgets, as well."
Thomas is hoping to add 300 workers to the payroll during a job fair being held at the company's office on Harlem Road in Loves Park.
The business is one of many call centers recruiting employees in the state-line.
President of Workplace Staff & Search, LoRayne Logan, says she does a lot of work with ServiCom and "there's expansion because their customers really like the output that is coming out of the Midwest."
Thomas says the industry is expanding and that could mean growth for our economy.
"In terms of Rockford, with such an influx of clientele coming in for the different call centers, we're going to ask for more people to come in, as is our competitors. So it's going to help the economy in terms of having more people employed for longer periods of time," says Thomas, "it should be a great spurt for the economy."
The company plans to double it's workforce in the next few weeks and hopes the job fair will connect more people to the industry.
Posted by Veronica Silva Cusi, news correspondent
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About The Connection:
The Connection is a U.S.-based live operator inbound contact center and service agency. For over 31 years, we have helped leading national corporations outsource their customer service and sales calls. Our fully automated, state-of-the-art call center equipment and custom software enables The Connection to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. This capacity provides our clients with the best of all worlds: superior quality, experience, and hands on service coupled with the advanced technical capabilities of the finest contact centers in the country.
Published: Thursday, August 27, 2015
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