News : Call Services Center Looking to Hire 50-55 CNAs in Grand Junction
Grand Junction, CO, USA, Jan, 2018 -- StarTek is furthering its foray into the health field and is on the hunt for 50 to 55 certified nursing assistants to come on board and be part of its team.
The call services center, which employs roughly 650 people at its Grand Junction location on North Avenue, put out the call for CNAs and medical assistants and held a hiring at the Mesa County Workforce Center.
Once hired, the new employees would go through training and make calls to patients to get information for chart documentation and medical reconciliation for a new contract. The company is also looking for at least one registered nurse or licensed practicing nurse to answer the CNAs' questions.
StarTek recently entered into agreement with ChartSpan, a Greenville, South Carolina-based company that gives patients the ability to organize, request and send their family's health records from their smartphone, according to the company's website.
StarTek has been working with ChartSpan through its Hamilton, Ohio, office, but the company wanted to expand its reach to the West Coast and the Grand Junction call center was a good place to kick that off.
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"StarTek has done this before, but not here," Site Director Chris Higgins said. "It works out for us."
Higgins said StarTek would like to hire the CNAs over the next two weeks and the company is currently building space for the new employees.
This is the second venture into the health-related industry in the past few months for Grand Junction's StarTek location. In October, the company hired more than 60 new employees and transitioned about 50 temporary workers into full-time positions after partnering with Blue Cross Blue Shield of North Carolina to handle their calls.
For these new CNA positions, StarTek is working with the Grand Junction Area Chamber of Commerce and put word out to the local organizations that provide CNA training throughout the Grand Valley.
Chamber Business Retention/Expansion Specialist C.J. Rhyne said these new jobs are a leg up for the community.
"We're definitely happy to help them and assist them in getting trained people," he said. "It just helps us as a community."
A CNA typically goes through a six-week course where they learn the basics of assisting people with daily living activities prior to becoming certified. At Western Colorado Community College, students spend the first five weeks in the classroom and the final week at a nursing home, working under supervision, according to WCCC Allied Health Director Kathy Young.
The other organizations that train CNAs are Western Colorado Area Health Education Center and Larchwood Inns CNA Training Center. WCCC runs four or five sessions per year with classes ranging from five to 20 students.
Once certified, CNAs can typically find work at nursing homes, hospitals, hospice centers and in home health care. According to the U.S. Bureau of Labor Statistics, the median hourly rate for CNAs is $12.78 per hour and Young said they are usually able to find work.
"The health community is always short on CNAs," Young said.
Higgins isn't worried about not having enough CNAs looking for work to fill the positions and said the company conducted estimations and concluded there should be a pool of about 1,300 CNAs in the valley.
He added that StarTek CNAs would likely start at a lower pay rate than the average, but would have opportunities for pay raises after 90 days, six months and a year. Plus, they can still wear scrubs to work.
Posted by Veronica Silva Cusi, news correspondent
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StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order management and provisioning, customer care, technical support, receivables management, and more. We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, near shore, offshore and virtually through its StarTek@Home workforce.
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