Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Upcoming Events




How To Enter the 2020 Members' Choice Awards - For Vendors


News : Call Volume to Senior Living Communities Increases 200% Due to Pandemic

#contactcenterworld, @seniorvu

Kansas City, MO, USA, March, 2020 -- Limited visits to senior living communities across the country by family members who want to check on their loved ones means the phones are ringing much more than normal. Some communities report a 200% increase in call volume since social distancing was put in place. To help keep caregivers engaged with seniors and maintaining calm within their communities, SeniorVu has reallocated its contact center resources as an overflow for Crisis Phone Support for the senior living industry to help keep families informed and reassured.

"Our caregivers are focused on our residents’ needs, and to keep families feeling connected, we have SeniorVu working on our behalf," says Todd Seib, Chairman, Avalon Health Care Group. "They support our caregivers who are on the frontlines by answering calls immediately, sorting out the non-essential inquiries from essential ones, working with prospect inquiries and lining up interviews with applicants. Their services are especially valuable during this pandemic."

Since launching this service last week, SeniorVu’s platform data analysis shows that most inbound calls are virus-related questions or a family member checking in on a senior loved one. These calls can NOT be left to voice mail without risking alienating the family and generating even more calls.

Ring2 Dashboards & Wallboards Free Trial

The increased call volume is tracked and broken down for details:

40% questions about virus protocols (not transferred, handled by SeniorVu)

38% requests to be transferred to resident or Community care provider (transferred to Community)

13% misc. questions (not transferred, handled by SeniorVu)

9% requested sales support (not transferred, handled by SeniorVu and on average, 31% scheduled a future tour)

"Our technology allows calls to be routed from each senior living community directly to our contact center," says Stephanie Piester, VP, Client Success at SeniorVu. "Our team responds to each call within seconds on behalf of the community. They are already highly trained to handle stressed callers and know how to manage potentially difficult conversations. We are MADE for this!"

Once a senior living community is added to the SeniorVu platform, any message or specific procedures directed by the community are added to the portal. When someone calls, the platform recognizes the number and populates that particular community’s information so the SeniorVu team can respond appropriately and with that particular community’s protocols.

#contactcenterworld, @seniorvu

Posted by Veronica Silva Cusi, news correspondent

About SeniorVu:
Company LogoSeniorVu is the essential Lead and Applicant Manager solution for senior living organizations. From 24x7 Crisis-Line phone support to Job Applicant handling to engaging and nurturing incoming sales leads, SeniorVu’s Contact Center and Business Intelligence software gives senior living operators the consistency and transparency needed to deliver a great experience for everyone involved in the senior living journey. Support your communities by leveraging the power of the SeniorVu “Virtual Assistant” and regain control today.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Promoting Your Brand

Read today's tip or listen to it on podcast.

Published: Wednesday, April 1, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

Cloud IT Services GmbH

Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:


Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.


VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511


Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =