News : CallActive Further Expands Wellington Contact Centre
Nov 13, 2013 -- CallActive CEO Rick Allan announces CallActive has just secured a second floor in their Wellington New Zealand site bringing total operational capacity to 420 seats. Mr Allan also announces that CallActive has secured the building naming rights with the former Guardian Trust building to be renamed CallActive house.
"The continued growth in our Wellington operations is built on the increasing need for companies seeking a high quality Sales and Service customer experience. We are thrilled to be able to further extend our 38 years of Sales and Service experience into New Zealand and our staff and customers have embraced the CallActive experience" – CallActive CEO, Rick Allan.
CallActive have also bolstered their business development team with former New Zealand Test Cricketer and Wellington City Councillor, John Morrison, recently joining the team. "I’m excited to join the CallActive team and am looking forward to continuing to promote the benefits of Wellington New Zealand as a home for global contact centre operations. With operating costs about 30% cheaper than Australia and similarities with culture, language and education all wrapped up in a safe and friendly city, the growth opportunities are truly exciting.
The news follows the announcement of CallActive’s Kiosk services continuing to grow with a new kiosk initiative opening Monday 11th November at Tullamarine Airport, Melbourne. CallActive’s Chief Commercial Officer, Justin Tippett commented that"Kiosks continue to strengthen as a viable channel to engage with your customers and integrating kiosks with a contact centre is an even more powerful combination"
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
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For nearly four decades, CallActive has been successfully partnering with Australian and international companies, creating fully integrated customer experience solutions.
Published: Wednesday, November 13, 2013