News : Flexnet to Replace Brimbank City Council's Infrastructure
#contactcenterworld, @shoretel, @BrimbankCouncil
Melbourne, Australia, Dec 2, 2015 -- Melbourne-based reseller Flexnet has won a contract to replace Brimbank City Council's NEC telephone and contact centre infrastructure with the on-premises version of ShoreTel’s new unified communications (UC) platform, Connect.
The Victorian council underwent a "rigorous tender process" to find a new UC provider and said it chose ShoreTel because of its "ease of use and simplicity".
The Brimbank rollout is is the first major implementation of ShoreTel Connect Onsite in Australia. The new UC platform can be also delivered as a service.
The platform is expected to enhance Brimbank’s delivery of services to its residents. Flexnet will deploy the system to 29 locations and to council staff in stages and is expected to be completed by next February.
#contactcenterworld, @shoretel, @BrimbankCouncil.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - What Does Your Business Need?
More Editorial From ShoreTel
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders were confounded by products short on features and long on complexity. So they created a better solution.
About Brimbank City Council:
Published: Friday, December 4, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
global provider of contact center services and back-office processing
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...