News : Virtual Hold Technology Acquires CALLPROMISE
Akron, OH, USA, July 19, 2016 -- To fuel callback services that scale to any contact service investment, Virtual Hold Technology (VHT) has acquired CALLPROMISE, a multichannel, cloud-based, callback-platform provider.
The CALLPROMISE SaaS solution will become part of VHT Cloud, enabling rapid deployment of callback applications across channels in as little as a few days. VHT Cloud has removed the final barriers for companies looking to improve customer relationships.
"For years, large brands have enhanced their customer’s experience with callback," said Wes Hayden, CEO of Virtual Hold Technology. "By combining VHT technology with CALLPROMISE, we’re truly making callback available to everyone no matter how many agents they have. There is no brand too large or small that cannot benefit from delivering a better service experience.
In the coming months, VHT will implement new features for companies of any size to further increase the power and value of callback.
Posted by Veronica Silva Cusi, news correspondent
Source: Virtual Hold Technology
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About Virtual Hold Technology:
Virtual Hold Technology’s patented queue management solutions help contact centers meet service level targets with reduced staffing requirements. The Virtual Hold product suite increases customer satisfaction, reduces ASA & abandons, improves service level, increases agent efficiency, and reduces toll and labor expenses.
CALLPROMISE offers software-as-a-service offering focused on multi-channel and cloud-based callback
Published: Thursday, July 21, 2016