#contactcenterworld, @CallCabinet
Boca Raton, FL, USA, Sept, 2022 -- CallCabinet, a cloud-based compliance call recording solution for unified communications platforms, announced the integration of compliance call recording to Webex Contact Center. As a Cisco Preferred Solution Partner, CallCabinet delivers cloud-native compliance call recording to Webex by Cisco’s communications platforms.
Webex Contact Center, a unified, omnichannel contact center solution, is centrally managed and administered from the cloud to improve operational efficiency and help reduce costs.
Cloud-based contact centers improve the agility and flexibility of operations by no longer requiring premise-bound operations. With cloud security often outperforming on-premise security, cloud-based contact centers provide organizations with a premier compliance recording solution.
"For too long, businesses and their workforce have been held captive by premise-based recording." said Ryan Kahan, CEO of CallCabinet, "Communications solution providers are rapidly creating cloud-native solutions to keep up with the worldwide demand. CallCabinet was there to integrate with the first cloud-based communications platforms and will continue to provide comprehensive compliance recording to all of them."
John McCarthy, Chief Operating Officer at CallCabinet said, "We remain at the forefront of the cloud revolution, and we’re assisting business and communications platforms alike. Whether you’re an enterprise looking to migrate to the cloud or a communications provider, CallCabinet makes cloud compliance recording easy."
#contactcenterworld, @CallCabinet
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com
About Call Cabinet:
CallCabinet's compliance call recording, automated quality assurance and next-gen voice analytics modernizes the customer experience, mitigates security risks, and meets global compliance and data sovereignty standards. Reduce the total cost of ownership (TCO) with full ownership of security compliance, controls and data. CallCabinet’s cloud security, rotating encryption methodology, redundant and resilient network is a secure and compliant multi-platform, multi-tenant, carrier-grade solution that is telephone system - and communications platform - agnostic. Headquartered in Boca Raton, FL.
Published: Monday, September 12, 2022
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