News : CallFinder Announces a Strategic Alliance with EPIC Connections
Burlington, VT, USA, April 7, 2015 -- CallFinder, a provider of cloud-based call recording and speech analytics solutions announces a new strategic alliance with EPIC Connections(R), a global provider in contact center consulting and outsourcing services. EPIC clients can use CallFinder to extract business intelligence contained in phone conversations with customers in an effort to improve the overall customer experience they deliver.
"CallFinder’s solution is a potential fit for our clients in the SMB space, and for contact centers that operate under 100 seats," says Jim Grace, Director of Corporate Development at EPIC Connections. "Our clients expect to work with leading edge technology providers and the CallFinder team has shown they understand the challenges facing contact centers today.
Posted by Veronica Silva Cusi, news correspondent
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CallFinder is an affordable and flexible cloud-based recording and phonetic indexing speech analytics solution that allows businesses to easily record, categorize, and analyze customer conversations to gain business insights and improve the customer experience. CallFinder identifies spoken phrases within call recordings, highlighting calls that cover business challenges like customer satisfaction, workforce training, business and competitive intelligence, script compliance, and more.
About Epic Connections:
Founded in 2003, EPIC is a leading provider of contact center consulting, outsourcing and managed services. EPIC’s clients represent small, medium, and Fortune 500 companies, including some of the most recognized brands in the world. EPIC offers clients turnkey outsourcing and managed services solutions, as well as consulting services in all aspects of contact center assessment, benchmarking, design, deployment, optimization, and management to improve the customer experience while reducing costs.
Published: Thursday, April 9, 2015