#contactcenterworld, @eckoh

Foreign exchange businesses are often targets for fraudsters and despite implementing some rigorous security protocols themselves, they are often left exposed in places. Last night’s PCI Excellence Awards saw Eckoh’s CallGuard pick up the PCI/GDPR award for the fourth consecutive year for its implementation with a global foreign exchange business. The award was collected by Tristan King, Simon Shepherd and Sam Killin plus Ashley Burton.

CallGuard prevents card and personal data from entering contact centre environments – so in the event of a fraud or data breach, there’s nothing to steal. With the agent and customer able to stay in contact throughout the engagement the customer experience is also enhanced.

Nicky Hjerpe, Head of Marketing at Eckoh commented, "We’re delighted to have won this award and to have our CallGuard solution recognised once again. Showcasing implementations like this can clearly show how a solution works, the ease of its implementation and how it will bring benefits now and in the future. What makes these awards particularly special is that they are awarded by people who know the industry and we’re always happy to prove the effectiveness and simplicity of our solution. It’s also good to see businesses such as this one taking those extra steps to make payments even more secure and help to combat Card Not Present crime in today’s contact centres."

#contactcenterworld, @eckoh