News : CallidusCloud Launches New Solution to Transform Customer Experience in Call Centers
Dublin, CA, USA, March, 2017 -- Callidus Software Inc. (NASDAQ:CALD), a global provider in cloud-based sales, marketing, learning and customer experience solutions, announced the launch of ServiceMotivate, a new solution focusing on improving customer experience and lifting agent performance in the call center.
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Improving customer experience (CX) is a top priority for business leaders, yet according to research by the Temkin Group, only 6% believe they are CX leaders today. "One of the key pillars of CX is Employee Engagement," said Bruce Temkin, managing partner of the Temkin Group. "Companies that want to be CX leaders must use feedback and other mechanics to more deeply engage their team members."
"A great customer experience begins from within. Motivating the right behaviors is critical for creating a team of employees focused on the customer experience," said Jon Shalowitz, general manager of CallidusCloud CX. "We want to help create motivation in the moment that helps reinforce the right behaviors for both employees and customers."
Posted by Veronica Silva Cusi, news correspondent
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