News : CallidusCloud Launches New Solution to Transform Customer Experience in Call Centers
Dublin, CA, USA, March, 2017 -- Callidus Software Inc. (NASDAQ:CALD), a global provider in cloud-based sales, marketing, learning and customer experience solutions, announced the launch of ServiceMotivate, a new solution focusing on improving customer experience and lifting agent performance in the call center.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
Improving customer experience (CX) is a top priority for business leaders, yet according to research by the Temkin Group, only 6% believe they are CX leaders today. "One of the key pillars of CX is Employee Engagement," said Bruce Temkin, managing partner of the Temkin Group. "Companies that want to be CX leaders must use feedback and other mechanics to more deeply engage their team members."
"A great customer experience begins from within. Motivating the right behaviors is critical for creating a team of employees focused on the customer experience," said Jon Shalowitz, general manager of CallidusCloud CX. "We want to help create motivation in the moment that helps reinforce the right behaviors for both employees and customers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consider The Cost Equation
More Editorial From CallidusCloud
CallidusCloud is a global enterprise software and SaaS company headquartered in Dublin, California. The company is best known for its cloud-based solutions for sales effectiveness and sales performance management software and services.
Published: Tuesday, March 7, 2017
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications ...