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News : CallidusCloud Launches New Solution to Transform Customer Experience in Call Centers

#contactcenterworld, @SAP

Dublin, CA, USA, March, 2017 -- Callidus Software Inc. (NASDAQ:CALD), a global provider in cloud-based sales, marketing, learning and customer experience solutions, announced the launch of ServiceMotivate, a new solution focusing on improving customer experience and lifting agent performance in the call center.

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Improving customer experience (CX) is a top priority for business leaders, yet according to research by the Temkin Group, only 6% believe they are CX leaders today. "One of the key pillars of CX is Employee Engagement," said Bruce Temkin, managing partner of the Temkin Group. "Companies that want to be CX leaders must use feedback and other mechanics to more deeply engage their team members."

"A great customer experience begins from within. Motivating the right behaviors is critical for creating a team of employees focused on the customer experience," said Jon Shalowitz, general manager of CallidusCloud CX. "We want to help create motivation in the moment that helps reinforce the right behaviors for both employees and customers."

#contactcenterworld, @SAP

Posted by Veronica Silva Cusi, news correspondent
Source: https://globenewswire.com


About SAP:
Company LogoSAP is the world's largest business software company – with more than 48,500 employees at sales and development locations in more than 50 countries worldwide.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Tuesday, March 7, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

4.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284
 

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