News : CallMiner Advances Cloud-Based Speech Analytics
Boston, June 10, 2014 -- CallMiner, a provider in speech analytics for automating contact center and agent performance management, announces the introduction of Eureka Express Mining, an analytics service for enterprises that need to extract post-call insights as quickly as possible.
Eureka Express Mining is aimed at call centers with time-critical processes such as sales lead follow ups, when contacts need to be analyzed immediately to determine the most qualified opportunities. Driven by architecture updates in the latest release of CallMiner’s speech mining platform Eureka, Express Mining customers can now have full-scale call analytics delivered from the cloud within minutes of call completion.
Posted by Veronica Silva Cusi, news correspondent
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CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Wednesday, June 11, 2014