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News : CallMiner and Cloud9 Announce a Strategic Partnership
London, UK, Aug 23, 2016 -- CallMiner, a provider in speech and customer engagement analytics solutions, and Cloud9 Business Analytics, a provider of cloud-based Workforce Optimisation (WFO) solutions, announces a strategic partnership to bring cloud-based enterprise speech analytics to small and midsized businesses (SMBs) in the UK. With the support of over 20 languages and dialects, CallMiner Eureka will also allow the partnership to expand to other European markets.
"We were looking for a like-minded partner that would allow us to bring speech analytics to the SMB market and also support chat, email, text, social media and other communications channels as many of our customers are asking for this capability. We found that partner in CallMiner," says Keir Woolhouse, Business Consultant at Cloud9 Business Analytics.
"CallMiner and Cloud9 share a common commitment to empower contact centres that want to improve customer engagement and the rate of positive outcomes by automating the otherwise labour-intensive QA process and then extracting actionable insights from 100% of customer interactions. With CallMiner Eureka and our overlay of managed services we can deliver on this promise," Woolhouse continues.
"We are excited about our partnership with Cloud9 and their focus on the SMB market in the UK and other European countries. Both companies are committed to helping businesses improve customer engagement and business outcomes. With our enhanced language support and Cloud9’s experience in the market, we will be able to build our presence throughout Europe and better serve the market," says Frank Sherlock, VP International at CallMiner.
Posted by Veronica Silva Cusi, news correspondent
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CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Wednesday, August 24, 2016