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News : CallMiner and Five9 Announce a Partnership
Waltham, MA, USA, Sept 8, 2016 -- CallMiner, a provider in speech and customer engagement analytics solutions, and Five9 (NASDAQ: FIVN), a provider of cloud contact center software, announced a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics, delivering greater speed to intelligence and results to the enterprise market. The combined CallMiner and Five9 solution will provide actionable customer insights that can transform all areas of business – from the contact center to marketing, finance, operations, sales and product development.
By formalizing this partnership, Five9 now enhances its best-of-breed approach to speech and text analytics with CallMiner’s powerful suite of contact center solutions to help substantially improve call center efficiency, agent performance, compliance and the customer experience.
"There is great synergy between CallMiner and Five9," says Five9 CEO and President Mike Burkland. "We share a similar vision of transforming contact centers into customer engagement centers and through our innovative cloud offerings we can help more customers achieve their goals faster while maintaining a lower total cost of ownership and delivering an optimal customer experience," Burkland continues.
"Together with Five9 as a partner, we can expand our presence and provide cloud-based contact center analytics solutions to an even broader audience," says CallMiner CEO Terry Leahy.
"CallMiner and Five9 share a common commitment to providing solutions that deliver speed to value through ease of delivery and implementation. Our combined cloud solutions are designed so that customers can be self-sufficient without ongoing professional services. CallMiner and Five9 also share a dedication to improving the customer experience and ensuring positive outcomes. We are proud to have Five9 join our growing partner ecosystem," Leahy says.
Posted by Veronica Silva Cusi, news correspondent
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Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Monday, September 12, 2016