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News : CallMiner Customer Engagement Analytics Solution Wins 2016 PACE Technovation Award
Waltham, MA, USA, April 13, 2016 -- CallMiner, a provider in speech and customer engagement analytics solutions, has received the 2016 Technovation Award from PACE, the Professional Association for Customer Engagement for its Eureka 10 Omni-channel Customer Engagement Analytics platform.
"Customer engagement analytics is among the emerging technologies that is no longer just a "nice to have" but an essential technology to achieve optimal performance and compliance in contact center environments," says PACE Chairman Michael Rauscher. "CallMiner is a leader in customer engagement analytics and well-deserving of the 2016 PACE Technovation Award," Rauscher continues.
"We are particularly honored to be a recipient of the 2016 Technovation Award from PACE," says CallMiner CEO Terry Leahy. "Both CallMiner as an analytics leader and Eureka as a customer engagement analytics solution are extremely well aligned with PACE’s commitment to the advancement of businesses that engage customers through multiple communications channels. As our customers continue to teach us, the ways in which consumers communicate with brands is ever-evolving and CallMiner continues to enrich its offering to empower our customers to improve their customers’ experience throughout the entire journey," Leahy says.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
More Editorial From CallMiner
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
About Pace Professional Association:
PACE is the only non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, both business to business and business to consumer.
Published: Thursday, April 14, 2016