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News : CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Center and Customer Experience Outcomes

#contactcenterworld, @CallMiner

CallMiner, a provider of conversation intelligence to improve customer experience (CX), announced the availability of new and enhanced generative AI features, extending the rich AI capabilities already available in the company’s platform.

As part of this, CallMiner has adopted a flexible and scalable approach by establishing a framework to monitor and control large language models (LLMs). This extensible framework, on which the new AI features are built, will accelerate development and delivery of future generative AI capabilities to stay on top of the ever-changing AI environment.

"Many companies are fearful of not jumping on the generative AI bullet train to get the most out of this technology as quickly as possible," said Bruce McMahon, Chief Product Officer, CallMiner. "At the same time, organizations have very real concerns about how to adopt this technology in a responsible manner. CallMiner has established itself as an AI leader – both with the continued delivery of AI capabilities, like AI classifiers and sematic search, and with our focus on agility and responsibility that ensures our customers can take an ROI-first approach to AI. With CallMiner’s AI-powered platform, organizations are able to advance their contact centers and CX initiatives with speed and confidence."

#contactcenterworld, @CallMiner


About CallMiner:
Company LogoCallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
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Today's Tip of the Day - Service Standards

Read today's tip or listen to it on podcast.

Published: Tuesday, March 26, 2024

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2024 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

 

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