Hollywood, Fl., USA, Nov 4, 2019 -- CallMiner, a provider of speech and customer engagement analytics platform, Eureka, announced enhancements to its text analytics capabilities to increase the intelligence organizations can derive from customer interactions and customer journey analysis, across communications channels.
"Customers are expressively interacting over increasingly diverse communication channels," said Bruce McMahon, Vice President of Product at CallMiner. "Our text enhancements ensure that creative and complex written and graphical expression from every contact center interaction delivers actionable intelligence. This fills a critical need as the market introduces more text-based channel options for their customers."
Posted by Veronica Silva Cusi, news correspondent
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Tuesday, November 5, 2019
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