News : CallMiner Eureka Announces New and Improved Speech Recognition
Watham, MA, USA, June 29, 2016 -- CallMiner, a provider in speech and customer engagement analytics solutions, announces an improvement in the CallMiner Eureka speech-to-text recognition engine. Faster insights translate into faster improvements in contact center performance, customer experience and satisfaction, compliance adherence and sales performance.
"CallMiner remains committed to continuous improvement and the upgraded recognition engine is just the latest example," says CallMiner CEO Terry Leahy. "Improvements in accuracy as well as speed-to-intelligence can have an immense impact on our customers' ability to rapidly respond to a consumer's question or address an issue. And the capability to support more languages and dialects will allow us to better support our global customers and partners and expand into other regions of the world," Leahy continues.
CallMiner will begin deploying the new Eureka recognition engine in July as a part of its Eureka version 10 upgrade.
Posted by Veronica Silva Cusi, news correspondent
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CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Thursday, June 30, 2016