News : CallMiner Eureka Announces New and Improved Speech Recognition
Watham, MA, USA, June 29, 2016 -- CallMiner, a provider in speech and customer engagement analytics solutions, announces an improvement in the CallMiner Eureka speech-to-text recognition engine. Faster insights translate into faster improvements in contact center performance, customer experience and satisfaction, compliance adherence and sales performance.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"CallMiner remains committed to continuous improvement and the upgraded recognition engine is just the latest example," says CallMiner CEO Terry Leahy. "Improvements in accuracy as well as speed-to-intelligence can have an immense impact on our customers' ability to rapidly respond to a consumer's question or address an issue. And the capability to support more languages and dialects will allow us to better support our global customers and partners and expand into other regions of the world," Leahy continues.
CallMiner will begin deploying the new Eureka recognition engine in July as a part of its Eureka version 10 upgrade.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Communication Is Key
More Editorial From CallMiner
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Thursday, June 30, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Content Guru helps organisations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost an...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...