News : CallMiner Eureka Announces New and Improved Speech Recognition
Watham, MA, USA, June 29, 2016 -- CallMiner, a provider in speech and customer engagement analytics solutions, announces an improvement in the CallMiner Eureka speech-to-text recognition engine. Faster insights translate into faster improvements in contact center performance, customer experience and satisfaction, compliance adherence and sales performance.
"CallMiner remains committed to continuous improvement and the upgraded recognition engine is just the latest example," says CallMiner CEO Terry Leahy. "Improvements in accuracy as well as speed-to-intelligence can have an immense impact on our customers' ability to rapidly respond to a consumer's question or address an issue. And the capability to support more languages and dialects will allow us to better support our global customers and partners and expand into other regions of the world," Leahy continues.
CallMiner will begin deploying the new Eureka recognition engine in July as a part of its Eureka version 10 upgrade.
Posted by Veronica Silva Cusi, news correspondent
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CallMiner is a provider of enterprise speech analytics.
Published: Thursday, June 30, 2016