News : CallMiner Expands Focus on Telecommunications Through Partnership with Light Communications
Waltham, MA, USA, Feb 2, 2017 -- CallMiner, a provider in speech and customer engagement analytics solutions, announces that Light Communications, Inc., a turn-key software solutions provider for enterprise multi-media contact centers, has selected CallMiner Eureka as their recommended speech analytics platform. Light Communications will resell CallMiner Eureka as part of its end-to-end portfolio of enterprise contact center solutions.
Light Communications, Inc. was founded in 1999 to deliver software-based products and services to large corporations globally. These legacy clients of LightComm, as well as many new prospects are now looking to acquire speech analytics solutions to enhance the efficiency of their contact centers by adding CallMiner's Eureka powerful software engine.
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LightComm's customers have been looking for ways to effectively evaluate and improve contact center agent performance as well as better assess their customer needs, preferences and satisfaction. CallMiner Eureka provides the insights to benchmark where they stand today, help establish a plan for improvement, and track their progress.
"We are thrilled to join the CallMiner partner network and to be able to offer our customers a path to even more improved contact center performance, operational efficiency and increased revenue with speech analytics," says LightComm's President Vladimir Baculyn. "We are already working with some joint prospects and when we showed them the insights they can get with Eureka, they instantly saw its value in transforming their business," Baculyn continues.
"Light Communications is a great addition to our partner ecosystem," says Tom Wendt, CallMiner Vice President of Business Development & Channel Sales. "We are both committed to providing our customers with technology solutions that can take their business to new heights, provide a strong return on their investment and help them achieve revenue growth," Wendt concludes.
Posted by Veronica Silva Cusi, news correspondent
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CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
About Light Communications, Inc:
"We connect people around the globe and enable people to help each other by improving their means to communicate. Our engineering solutions in voice, data, video and internet technologies provide efficiency, customer satisfaction and profitability for our corporate clients" - Vladimir Baculyn, President
Published: Wednesday, February 8, 2017
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